atSpoke modernizes the help desk with flexible software featuring the stuff you need, while humanizing the ticketing experience across your company. You resolve requests faster and your coworkers get help using their favorite tools, like Slack.
Filing a ticket shouldn’t be an issue. Whether they’re looking for a quick answer or filing a service request, atSpoke lets employees ask for things naturally — wherever they may be. Whether by Slack, email, or even SMS, starting a new request is as simple as sending a message.
Know about the person making the request with user profiles that show managers, departments, start dates, and more. atSpoke also has multiple HRIS integrations so importing or syncing this information is simple and easy.
Don’t get stuck with back-and-forth emails for service requests like new hardware. atSpoke’s AI knows which questions need a simple answer and those that need more information before you can get started. It follows-up with the right questions, from our templates or ones you’ve defined, so you don’t have to.
Get the data most important for your business. Start with key help desk metrics across all requests, whether they’re taken care of by atSpoke’s AI or a team member. Dive in deeper by exporting detailed ticket data anytime.
It’s smooth, conversational, and allows everyone to use atSpoke without leaving the comfort of Slack. Team members stay in the loop with rich notifications and coworkers get a friendly new AI work buddy—ready to help them at a moment’s notice.
Tired of sending out the same video conference instructions time and time again? atSpoke answers simple questions on its own, resolving up to 50% of requests automatically. And best of all, it gets better at answering questions over time, while you use it.
“StockX grew exponentially, and had to handle team members’ requests efficiently. atSpoke’s ticketing system was a home run. It required minimal setup and worked with our existing systems. atSpoke had knowledge base features built in. In months, atSpoke was auto-closing 35% of our tickets. atSpoke spent time to build the relationship, and found new ways to meet our needs.”
TJ Swoveland, System Administrator
atSpoke features SSO support so giving access to the company is both safe and convenient. It’s also easily extended with our Zapier and REST API.