Unlock your dispersed workforce's productivity

Empower every internal support team to give employees in-the-moment access to what they need to get work done where they are.

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88%

auto-resolved

opploans

96%

auto-triaged

95%

auto-triage accuracy

Modern service desk solution that everyone will actually use

Convenient omnichannel service desk

Employees effortlessly make requests where they already work—in Slack, Teams, via email, web, or SMS too. Internal support agents instantly convert them into tickets.

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Be an AI-powered enterprise

User-savvy AI automatically answers employee’s questions with relevant answers and content based on status, location and team.

Go beyond auto-resolution with machine learning that automates repetitive agents tasks, like triage, classification, prioritization, assignment and more.

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“atSpoke’s 42% deflection rate of inbound requests has allowed Mapbox teams supporting internal customers to focus more on long-term value added priorities. For our employees spread around the globe, they can get answers to the IT, benefits, or security questions they need right away, even if there’s no one awake in their same time zone.”

Brian Chui, Head of Information Technology

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Get it all done
in one place

With integrations across your tech stack, atSpoke weaves together all the necessary information and your existing tools into the request. Agents see employee-specific information for personalized support and trigger actions in other tools from within tickets

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"atSpoke is a game-changer for us. We can perform actions in other systems without ever leaving the ticket. If I get a ticket about a broken laptop, I can pull up that computer’s diagnostic information from Jamf with one click in atSpoke. I’ve never heard of a ticketing system that does this before.”

Kyle Hoffman, Head of IT

One service desk to support them all

Eliminate the barriers that stop service desks from being adopted by HR, Facilities, Ops and more. With ticketing as easy as chatting and workplace AI that understands more than just IT topics, every team can use the same solution to support every employee.

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“It’s really easy to roll out atSpoke to other teams so that anyone can provide support to their internal customers without the headaches of a long training or building out complicated workflows.”

Brian Chui, Head of Information Technology

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Collaborate effortlessly with cross-functional teams

atSpoke is your enterprise-wide service desk, so anyone from any team can be looped into any request. Get the right people involved with features like Followers and @Mentions, and maintain privacy with ticket and team level privacy controls.

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“Another feature I love about atSpoke is the simplicity of adding new people who are not in IT to a ticket... a huge huge win. And they can stay in Slack and answer the question with us. I can loop anyone in at a company and have them contribute to a thread.”

Peter Hadjisavas, IT Manager

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Scalable, Secure, and Reliable

atSpoke scales to handle millions of tickets per year while maintaining the security, compliance, and data privacy standards that safeguard our customers in every aspect of what we do.

Security

We encrypt all customer data at rest and in transit. Sensitive data is securely stored in tools like Google KMS and we employ best-in-class tools to secure and monitor our infrastructure and networks.

Reliability

We are built on highly scalable industry-leading service providers such as Google cloud & MongoDb Atlas, that help us scale with you confidently and instantaneously.

Data privacy

We ensure that only the appropriate and approved personnel have access to your information. We provide controls to enforce and audit access with SAML, SSO, SCIM and audit logs.

Compliance

Our compliance program is here to help you meet yours. We’re SOC II Type 2 compliant and comply with the CCPA & GDPR requirements. We engage with third party auditors and pentesters.

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Elevate your existing ITSM

Have an ITSM tool? Get automation and chat with atSpoke’s machine learning and conversational interfaces while using the other components of your existing ITSM solution.

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Deliver better internal support faster

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