No matter where in the world your team members are, atSpoke keeps everyone together with one unified support desk. Any request that needs escalating will be routed to the right person every time, wherever they may be.
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Cutting edge AI instantly answers repetitive questions across Slack, email and web — freeing your team to tackle harder problems.
atSpoke automatically routes & escalates complex issues to the right agent. By fully optimizing agent availability & ticket load, you can improve your Tier 2:Tier 1 agent ratio by 200%
Automated ticket analysis lets you scale training programs to bring agents up to speed faster and cut the learning curve in half.