Team

Modern service desk
for small businesses

$ 3

per user, per month
billed annually

  • Unlimited agents

  • Omnichannel support

  • Intuitive ticketing

  • Integrated knowledge base

  • Machine learning for employee self-service and agent assist

  • Automated workflows

  • Reporting

View Plan Features
Enterprise

Custom analytics and support
tailored for your business

$ 8

per user, per month
billed annually

Business plan, plus
  • Custom roles

  • Location-based machine learning

  • BI integrations

  • Custom analytics dashboard

  • International language support

  • Uptime SLA

  • Dedicated CSM

View Plan Features

Our Plan Features

  • # of Agents
  • # of Employees
  • # of Teams
  • # of Requests stored
  • Unlimited
  • Unlimited
  • Three
  • Unlimited
  • Unlimited
  • Unlimited
  • Unlimited
  • Unlimited
  • Unlimited
  • Unlimited
  • Unlimited
  • Unlimited
  • Email
  • Slack
  • Microsoft Teams
  • Google Chat
  • Chrome Extension
  • Zoom Chat
  • SMS
  • Service catalog
  • Shared and individual inbox
  • Custom inbox view
  • Team-level privacy
  • Org-level privacy
  • Request PDF export
  • Shareable custom inbox view
  • Merge requests
  • SLA management
  • Org-level tags
  • Global time zones and business hours
  • CSAT
  • Guest accounts
  • Private notes
  • API access
  • Email aliases
  • Custom user roles and permissions
  • International language support
  • Integrated knowledge base
  • Review reminders
  • Quality control
  • Automatic annotation and training
  • Bulk filters
  • Answer snippets
  • Audience and visibility control
  • Translation support
  • Employee self-service
  • Request auto-resolution
  • Automated agent triage and classification
  • Agent suggested search
  • Agent suggested actions
  • Employee self-service actions
  • Intelligent agent routing
  • Location-based routing
  • Agent availability
  • 50+ configurable templates
  • Auto-assignment and classification
  • Configurable assignment styles
  • Integrated forms and questions
  • Integrated tasks
  • Task due dates and reminders
  • Multi-step approvals
  • Integrated third-party actions
  • Integrated employee profile data
  • Integrated asset management data
  • Change management

    Sequential and multi-step dependency, conditional logic and branching, automated actions, no-code workflow visualizer

  • Custom fields
  • Configuration management (CMDB)
  • Channels

    Slack, Microsoft Teams, Google Chat, SMS

  • Project management

    Jira, Asana, Trello, ServiceNow, GitLab, GitHub

  • Knowledge management

    Google Drive, Confluence, Guru, Sharepoint

  • Operations management

    PagerDuty, StatusPage, OfficeSpace, Custom Webhooks

  • Video conferencing

    Zoom

  • Access and device management

    Okta, Duo, Jamf, Google Workspace, Azure AD

  • HRIS

    BambooHR, Namely, Workday, SuccessFactors, and others

  • ATS

    Greenhouse

  • Asset management

    Oomnitza, Asset Panda

  • Single sign-on

    SAML-based SSO including Okta, OneLogin, Azure, Google Workspace, and SCIM (user provisioning)

  • Business intelligence adaptors

    Snowflake, Redshift, BigQuery

  • Org-level analytics
  • Request audit log
  • Team-level request and knowledge analytics
  • Team-level performance analytics
  • Complete account audit log
  • Prescriptive insights
  • Custom analytics dashboard
  • Help center
  • Live chat and email support
  • Early access beta program
  • Quarterly business review
  • Dedicated CSM
  • Process consultation
  • Uptime SLA
  • Custom implementation plan
  • Sandbox environment

FAQ

  • Why is atSpoke priced per user?

    Unlike legacy ticketing systems, atSpoke is a company-wide modern service desk that’s happily used by every employee and adopted by every internal support team, not only IT. 

    Purpose-built to work in Slack, atSpoke gives your entire workforce one consistent way to get the help they need from any team. With conversational AI, employees get instant and relevant answers without having to “file a ticket.” 

    For IT, HR, Legal, Finance, and more, that means less ticket volume, zero repetitive questions and no time wasted trying to get employees to create a ticket. And with an intuitive UI and workflow integrations, more complex requests are resolved 5x faster.

    Unlimited agents also makes atSpoke is perfect for every use case, whether it be for an entire department to support employees or for a small team to support a specific project.

  • How quickly can the chatbot start answering employee questions?

    atSpoke can start answering employee questions over Slack, Teams, email, SMS, and the web app within minutes of setting up atSpoke.

  • How much training is required to learn how to use atSpoke?

    Support teams learn to use atSpoke very quickly, as it has the familiar elements of a help desk system—ticketing and knowledge base software—in a design that sets new standards for simplicity and ease-of-use.

    Your employees will take to atSpoke right away, as we’ve designed it to be intuitive, handle natural language questions, and work in all the places they already live: chat, email, SMS, and the web.

  • Can I estimate the impact of adopting an AI-powered helpdesk?

    Yes! We offer a complimentary Service Desk Efficiency Analysis that estimates your savings in people resources and money based on your ticketing data. To get a quick estimate now, check out our ROI calculator.

  • How does atSpoke know how to answer employee questions?

    atSpoke responds to employee questions based on your responses to previous questions and on information you’ve added to its knowledge base. We’ve made it really easy to add all kinds of content to atSpoke’s knowledge base, including nicely-formatted text, files, links, and Google Docs.

  • What communication channels does atSpoke support?

    atSpoke was built from the ground up to work in Slack and with complete omnichannel support that includes Teams, email, and the web.

  • Is ongoing customer support included in your pricing?

    Yes! Every plan includes customer support, starting with access to our help center and live chat and email support.

  • What are your payment options - credit card and/or invoicing?

    We support credit card payments and invoicing.

Join us for a short product walkthrough

We’ll show you some of our key features and answer any questions you have about atSpoke.

Let’s get started

Are you an existing atSpoke user?