Standard

For one team supporting
an entire company

$ 5

per employee/mo (billed annually)

  • One team

  • Unlimited agents

  • Unlimited tickets, workflows, tags, and forms

  • Omnichannel ticketing: Slack, Teams, email, web

  • Request management and ticketing

  • Integrated knowledge base with audience rules

  • AI-powered self-service user support

  • Automated agent triage, classification, assignment

  • Request types

  • Configurable assignment rules

  • Cross-team collaboration

  • Private notes

  • Custom lists

  • Request management analytics

  • Analytics dashboard

  • Activity log for requests

  • API access

  • Email support

Plus

For businesses with multiple support teams with unique workflows

$ 6

per employee/mo (billed annually)

Everything in Standard, and
  • Three teams

  • Business hours & time zone support

  • Tasks & approvals

  • Sequential tasks

  • Assignment rules

  • SLA Management

  • Tags and Configuration Management

  • Take actions in third party tools

  • CSAT

  • Merged Requests

  • Resource preference & visibility

  • Access management integrations

  • Asset management integrations

  • MDM Integrations

  • HRIS integrations

  • Project management integrations

  • Team-level analytics

  • Request PDF export

  • SAML/SSO

  • User provisioning & deprovisioning

  • Live chat and email support

  • Uptime SLA

Enterprise

For large businesses that need to increase company-wide efficiency

Learn about our Enterprise pricing
Everything in Plus, and
  • Unlimited teams

  • Custom and location-based routing

  • Machine learning international language support

  • Quarterly insights report

  • Self-service actions

  • External user accounts

  • Machine learning-based Insights

  • Sandbox environment

  • Custom implementation plan

  • Dedicated CSM

FAQ

  • Why is atSpoke priced per user?

    Unlike legacy ticketing systems, atSpoke is a company-wide modern service desk that’s happily used by every employee and adopted by every internal support team, not only IT. 

    Purpose-built to work in Slack, atSpoke gives your entire workforce one consistent way to get the help they need from any team. With conversational AI, employees get instant and relevant answers without having to “file a ticket.” 

    For IT, HR, Legal, Finance, and more, that means less ticket volume, zero repetitive questions and no time wasted trying to get employees to create a ticket. And with an intuitive UI and workflow integrations, more complex requests are resolved 5x faster.

    Unlimited agents also makes atSpoke is perfect for every use case, whether it be for an entire department to support employees or for a small team to support a specific project.

  • How quickly can the chatbot start answering employee questions?

    atSpoke can start answering employee questions over Slack, Teams, email, SMS, and the web app within minutes of setting up atSpoke.

  • How much training is required to learn how to use atSpoke?

    Support teams learn to use atSpoke very quickly, as it has the familiar elements of a help desk system—ticketing and knowledge base software—in a design that sets new standards for simplicity and ease-of-use.

    Your employees will take to atSpoke right away, as we’ve designed it to be intuitive, handle natural language questions, and work in all the places they already live: chat, email, SMS, and the web.

  • Do you offer trials or pilots?

    Yes! You can sign up for a free 30-day trial, which starts with a tailored demo for you and your team.

  • Can I estimate the impact of adopting an AI-powered helpdesk?

    Yes! We offer a complimentary Service Desk Efficiency Analysis that estimates your savings in people resources and money based on your ticketing data. To get a quick estimate now, check out our ROI calculator.

  • How does atSpoke know how to answer employee questions?

    atSpoke responds to employee questions based on your responses to previous questions and on information you’ve added to its knowledge base. We’ve made it really easy to add all kinds of content to atSpoke’s knowledge base, including nicely-formatted text, files, links, and Google Docs.

  • What communication channels does atSpoke support?

    atSpoke was built from the ground up to work in Slack and with complete omnichannel support that includes Teams, email, and the web.

  • Is initial set-up and ongoing customer support included in your pricing?

    Yes, our Plus and Enterprise plans includes implementation and ongoing customer success.

  • What are your payment options - credit card and/or invoicing?

    We support credit card payments and invoicing.

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