Slack Hero QuoteatSpoke perfectly integrates with our MS Teams environment, giving our employees one point of access for tools, to ask questions, and complete workflows.

Genivieve Glynn

Senior Manager, Administration and Employee Experience

Slack Hero Icon

Support employees
where they already work

Deliver fast and convenient support to employees from within Microsoft Teams. Be more efficient by getting more done from within chat and tickets, and accelerate workforce productivity with faster resolutions.

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Transform Microsoft Teams into a powerful company-wide service desk

One front door for internal support

No traditional ticket filing required—users simply send a message to the atSpoke bot to make a request in their own words for every internal support team.

Dynamic knowledge base for fast self-help

Users get the right article, PDF or link based on their role, location and status across all your fragmented resources directly within chat.

Centralized command center for responders

Get additional information automatically, trigger workflows across other tools, and resolve tickets directly within Microsoft Teams—no more toggling between tools.

Teams Help
Teams Help
Teams Help

AI makes it instant

Answer 40% of all questions instantly in Microsoft Teams, whether it be instructions, a link to your HRIS, or a PDF, the right content is surfaced from across your knowledge resources.

When employees need more than a quick answer, atSpoke automatically creates a ticket, labels the type, files it under the right team, and assigns it to the right person.

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Slack Mapbox

42%

deflection
rate

65%

auto-triage

to agent

95%

auto-triage
 accuracy

Let us help you help them

Eliminate ticketing chaos and manual work, and
get more done where you’re already working.

Every chat is a ticket

Turn Microsoft Teams into a service desk. Turn existing messages into tickets in just two clicks with app actions.

Resolve it in Microsoft Teams

Make it pending, flag tasks as done, or mark it resolved, all in Microsoft Teams, and get more done where you already are.

Trigger cross-tool actions

Move faster through requests that need your help by triggering actions in other tools within atSpoke tickets.

Deliver better internal support faster

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Are you an existing atSpoke user?