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Divide & conquer

With atSpoke’s flexible scheduling and escalations, you can be sure that the exact right person is notified every time a request is made. We work with your team’s calendars to ensure that the work is divided fairly and evenly.

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Smarter scheduling

Easily coordinate schedules across teams and timezones to set accurate availability expectations for employees. Requests are given out to agents based on their workload, availability, and location.

SLAs & goal tracking

Actively track and manage your operational performance and service deadlines with ML informed, dynamic SLAs. Automated escalation notifies the right team members to ensure a timely resolution to any and all problems.

Monitor performance with satisfaction ratings

Quickly and easily get complete visibility into your entire support experience. Measure satisfaction from each of your individual support channels—web, email, Slack, and Microsoft Teams.

Role-based access controls

Granular Access Control allows you to manage access & permissions based on role, location, and domain.

Team privacy controls

Security is the highest priority. atSpoke offers powerful tools to enforce privacy and limit the visibility of potentially sensitive information including: employee requests, knowledge articles and workflows.

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