atSpoke powers service desk operations for Root Insurance, where we’ve had the unique opportunity to work with Director of IT Joseph Douthewaite as he’s tackled one herculean effort after another. Among Joseph’s chief achievements: scaling IT to support Root’s hypergrowth from 600 to 1000 employees in six months. Joseph shares his story with atSpoke CEO Jay Srinivasan in the on-demand webinar, “How Root Insurance Uses a Modern Service Desk To Scale IT.“