New: Tags to organize your inbox

Not all requests are created equal! Some are urgent, others are from VIP employees, and  yet others need to be batched together for a future date. Today, we’re happy to announce the release of Tags, which can be used in a variety of flexible ways to help you and your team organize and triage requests.

In many conversations with customers, we learned that teams brought order and structure to how they collaborated, but all in different ways. Some wanted to group them by topic, otherwise prioritize them based on a rubric, and others yet wanted more customized statuses. In the spirit of keeping atSpoke simple and intuitive, we designed Tags to give teams the flexibility of using them for what matters most. 

Today, you can use tags to:

  1. Define priority levels flexibly (name them P1, P2, P3, or critical, urgent, etc)
  2. Earmark certain attributes like “VIP” or “8/1 batch order”
  3. Trigger workflows via an API integration, like a “critical” tag triggering an escalation in Pager Duty

Tags are available to users on Standard plan. You can read more about how to define and apply tags, and send us your feedback so we can continue to make atSpoke work for you!

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