atSpoke’s mission is to help employees get the support they need to do their best work. To do so, we enable employees to atSpoke for help quickly and easily via Slack, email and web. In March, we launched atSpoke to help small teams scale by offloading repetitive questions. Our initial product was a lightweight ticketing system with an integrated knowledge base. From the beginning, we’ve used AI to automatically answer common questions from your knowledge resources.
New features for sophisticated requests
Today, we’re growing the kinds of requests we can help with! Now, atSpoke can help teams with multi-step requests that can’t be neatly resolved with a single answer. To do that, we’re launching Request Types
Forms live right next to the request, making it easier and faster to respond.
Who doesn’t love templates?
To help teams get started, we’ve included forms for the most common use cases, such as:
- New hardware or software license requests for IT
- New employee onboarding for HR
- New project requests for Design and Marketing
atSpoke uses AI to tell the difference between service requests and knowledge requests, and surfaces the right type and form.
can be sent to users in two ways:
- Team members can manually set the request type on a request when triaging.
- atSpoke uses AI to intelligently suggest request types and prompt requesters to fill in additional details. We learn over time, based on the request types manually set by team members.
are powerful on their own. They’re a great way of showcasing the common services your team provides, and you can use them as a filter to batch triage requests. Over time, we’ll give you insights into how your team spends time across these different activities.
This is the first step towards simplifying the processes that people have to go through to get help at work. Next up, we’re giving team members new ways to collaborate privately on requests.
Check out TechCrunch’s coverage of our big update!
Resolve tickets 5x faster with atSpoke