One of the most magical things about atSpoke is how easy it is to use alongside tools like Slack. People love the convenience of making requests directly by DM’ing atSpoke, or @mentioning atSpoke in a channel. But let’s be honest: some people continue to throw their question in #general or DM you directly, where it risks becoming lost in the fray. And nobody likes nagging others to file support requests.
Helping you, help them
Because of this, we’ve added the ability for you to turn any message (whether DM or in channel) into a atSpoke request using Slack’s new app actions
. Now, you can make sure all your requests are managed in the same place, and it’s a great way to show coworkers how easy it is to use atSpoke.
App actions are tucked behind the “…” menu next to any Slack message. The first time you use it, search for “File a request” under “more message actions”
“It just works”
As with most features in atSpoke, we took a few extra steps when designing the “File a request” action to ensure a simple, delightful experience:
- The person who wrote the initial message is set as the requester — not the person clicking the button
- If the original message author isn’t already a atSpoke user, we give you a one-click action to invite them
- If the message came in via a DM to you, we’ll automatically assign it to you
- As with most requests, our AI is used to automatically route the request to the right team and person
Easily invite new users when they Slack in a question or request
This is just the latest improvement we’ve made to the atSpoke experience in Slack based on customer feedback. We’d love to hear from you — what’s one thing we can do to make managing requests easier and give you time back in your day?
If you find yourself overwhelmed with responding to repetitive requests, or worry about losing a myriad of asks across Slack, email and walk-bys, we’d love to show you how atSpoke can help! We can give you 20% of your week back, and engage your coworkers with a delightful, human-centric experience.
Resolve tickets 5x faster with atSpoke
Let’s get started