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Now in Effect: External Team Support


Companies use atSpoke to power better collaboration, support, and operations across internal teams. As for external teams that need access to the helpdesk? We have you covered there, too. Starting today, teams can collaborate with external users directly within atSpoke through email support — without having to share your entire workspace. No more multiple inboxes and threads – much more time and efficiency!

How it works

External user request

Permission limits

While external users can send email to company-wide and team-specific email addresses, they do not have access to your atSpoke service desk operations.

External user management

With external users in atSpoke, you can keep all of your organization’s requests and tasks in one workspace.

external service request

Effectively managing a network of vendors or new hires that haven’t started yet can be difficult, especially if you don’t have a central place to manage requests and communications. External user support in atSpoke gives you the tools to streamline and scale these processes –– from centralizing information and capturing important details to improving communication and accountability across your organization.

Are you an existing atSpoke user?