We’re thrilled to announce atSpoke’s native integration with Microsoft Teams, empowering IT, HR, and business operations to deliver faster, more efficient employee support from within Teams. With atSpoke’s workplace operations platform, employees now have a single point of access to the services, knowledge, and workflows they need to do their best work.
atSpoke for Microsoft Teams is a Single Point of Access to Employee Services, Knowledge, and Workflows
A new workforce reality is upon us, one that requires companies to adapt technologies to how employees work –– an inversion of the old-school approach in which technology is forced upon employees. From SaaS sprawl to dynamic work locations, the modern workforce faces a host of complexities that impede collaboration and productivity. To overcome these challenges, companies must provide a front door to internal knowledge and employee services. atSpoke for Microsoft Teams is that front door.
In short, atSpoke “delivers a one-stop-shop for employees to file tickets, check on previous requests, and get any information they need quickly,” according to Mike Ammerlaan, Director, Microsoft 365 Ecosystem Marketing at Microsoft Corp.
atSpoke for Microsoft Teams transforms workforce performance by:
- Giving employees convenient, easy access to support. No traditional ticket filing required—employees simply send a direct message to the atSpoke bot to file a request from within Microsoft Teams.
- Centralizing service desk operations to accelerate resolutions. Complete standard forms, get updates, edit details, trigger workflows, and complete tasks directly within Microsoft Teams to eliminate time wasted switching tools.
- Enabling self-service retrieval of knowledge resources. Access the right knowledge base article from across fragmented resources directly within Teams to easily self-resolve repetitive requests.
Thrilled to announce @atSpoke's native integration w/ @MicrosoftTeams, enabling businesses to accelerate workforce support & productivity. We're committed to continue meeting users where they are, with one front door for all their support needs.
— Jay Srinivasan (@jay_srinivasan) October 8, 2020
https://t.co/ajJ5o1JCbj
atSpoke for Microsoft Teams will be widely available soon. Get in touch to learn more. Here’s a look at the atSpoke experience for Microsoft Teams:
