Jamf Integration for atSpoke Brings More Workflow Automation and Efficiency

Fast-moving IT teams solve issues all day, often toggling between several tools. But when relevant data is not easily accessible and scattered across disparate systems, teams must manually and tediously connect this information. Today, we’re excited to address this disconnect with the addition of Jamf to atSpoke’s Integrations Command Center.

Jamf is the industry standard when it comes to the management of macOS computers and iOS devices. atSpoke’s Jamf integration enables you to automate Jamf workflows, sync employee assets, and view device information for full context right within a request. When teams connect atSpoke and Jamf, they can easily handle all elements of a macOS update inside of atSpoke.

“While most ticketing systems exist to track requests and issues, atSpoke offers a unique solution that combines intuitive internal ticketing with chat, machine learning, and integrations so that internal teams can resolve requests faster. By connecting with advanced tools like this, Jamf’s mission of supporting Apple users is taken one step further by offering contextual information and automated action.”

Sam Weiss
Solution Partner Manager at Jamf

Connecting atSpoke and Jamf enables you to:

  • Get work done where you are: trigger actions in Jamf from Slack and atSpoke tickets. Agents can schedule OS updates, lock and erase devices, send blank pushes and manage groups.
  • Have a connected internal operations ecosystem: agents are connected directly with Jamf, user data and the right people they need to resolve tickets faster with administrator oversight for flexibility, relevance and security.
  • Automate and streamline workflows: reduce the time and effort required for each ticket AI that automates the next steps that need to happen in Jamf for faster resolution.
  • Automate tracking and visibility: all actions taken on a request from within Slack and the ticket are automatically and synchronously tracked within atSpoke for accountability and visibility.

How it works

Setting up Jamf in atSpoke is simple. Once enabled, you can trigger actions from the bolt icon in the top right of a request. atSpoke supports more than ten Jamf workflows that can be completed right within an atSpoke request. When an action is completed, an update is added to the request panel for posterity.

High-frequency, low-effort tasks like pivoting between tools or repeatedly looking up information are a drain on productivity. The availability of this data from within atSpoke saves you time, but more importantly, provides you with personalized data needed to support your employees across the IT suite.

Read more in our press release.

“Based on atSpoke’s customer data, customers are seeing immediate value from the integration, with 35% of Jamf-involved requests needing the user’s device logs and 31% locking the user’s mobile device, all from Slack or the atSpoke ticket.”

Jay Srinivasan
Co-founder & CEO of atSpoke

Are you an existing atSpoke user?