If your company uses Slack for most of its internal communications, switching to a separate ticketing system to raise a request with your help desk is cumbersome. Even if your internal support teams don’t mind switching back and forth, the people they support probably do.
There’s an easier way. Using Slack as a help desk—with atSpoke’s help—lets your coworkers raise support tickets without ever leaving their preferred communication tool. atSpoke removes the overhead of managing two separate systems, lets you build a searchable knowledge base, and even answers questions for you automatically.
We’ve written a report about the benefits of using Slack + atSpoke, plus everything you need to know to set it up. Download it by submitting answers to the these three quick questions: