Blog

Recent post

New: Monitor agent performance with Satisfaction Ratings

Tanya Butani in Modern Workplace Operations Analytics Service Desk

Virtually every product has some type of structured rating scale; apps, restaurants, hotels, movies and......

atSpoke’s December Product Highlights

Tanya Butani in Modern Workplace Operations Service Desk

One Service Desk for All Teams: Frankly IT Podcast Talk

Jay Srinivasan in Service Desk

The Future of Work: Workplace Technology Trends in 2021 and Beyond

Nisha Ahluwalia in Modern Workplace Operations

Pagerduty: the Help Desk Isn’t Just For IT Support Anymore

Tanya Butani in Modern Workplace Operations Integrations

Microsoft: Chat is the Linchpin of Workforce Agility

Riciel in Modern Workplace Operations Service Desk

The Mapbox Blueprint for Exceptional Employee Experience

Riciel in Modern Workplace Operations Service Desk

Landon Orr: Managing technical rockstars

Riciel in Interviews

Tom Bridge: Technology planning, implementation, and support

Riciel in Interviews

Mike Stratton: Making efficiency happen and finding “shipwrecks”

Riciel in Interviews

Brian Taniyama: Employee lifecycle and end user support

Riciel in Interviews

John Awad: Managing a fast-growing team of superstars

Riciel in Interviews

Meg Ciliberti: Leading a team of global IT Specialists

Riciel in Interviews

Topher Wheeler: Creating a positive modifier for end users

Riciel in Interviews

Anais Farges: Building infrastructure that allows rapid scale

Riciel in Interviews

Alex Robert: Automating and making processes painless

Riciel in Interviews

Pages: First Page123456789101112131415161718192021Last Page