From the proliferation of workplace apps to the distribution of knowledge resources, employees spend a lot of time searching for information and troubleshooting tools. According to Gartner, the average employee spends five hours a day grappling with technology, which hurts morale, productivity, and the bottom line.
Today now more than ever, workforce empowerment is a requisite to business growth and success. Companies that adapt their tools and technologies to how employees work –– as well as provide fast and fluid access to IT support –– are better positioned to scale and prevail.