The Mapbox Blueprint for Exceptional Employee Experience

The IT philosophy at Mapbox is that technology should elevate, not encumber, the employee experience. It’s a philosophy that the IT team practices faithfully and with remarkable results: they consistently earn a 98% score in employee satisfaction. How do they achieve this? For starters, Mapbox is powered by atSpoke. But we well know that technology by itself is insufficient; it’s about the right people leveraging the right technology. In this case, the person with the insights is Brian Chui, Head of IT at Mapbox, whom we had the pleasure of interviewing in the on-demand webinar, “17 teams. One intuitive service desk.

As a start, Brian shares the simple three-step strategy that drives IT operations at Mapbox:

  1. Understand how technology should serve employees
  2. Map the workplace operations blueprint to employee experience
  3. Iterate on the operations blueprint

Apart from delivering exceptional IT support, Brian and his team have deployed internal support programs for 17 teams across the company. Yes, you read right: 17 teams all collaborating through atSpoke’s service desk solution. It may sound like a complicated undertaking, but to hear Brian recount the details, you’d think it was a cinch. One thing is certain: with 17 teams on atSpoke, Mapbox employees are experiencing an unprecedented level of collaboration. Watch the webinar to learn the specifics of Brian’s employee-first approach and his best practices for operational excellence.

Webinar Key Takeaways

  • Technology is a tool to bring people together. IT’s role is to understand concerns and advise on solutions.
  • Important metrics go beyond speed – employee satisfaction should be measured, too.
  • The operations blueprint should be aligned with teams and leadership.

Watch the Webinar

Ready to try Mapbox’s recipe for exceptional employee experience and cross-team support? Get all the details you need to start by watching the webinar.

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