Cody Goodermote: Scaling infrastructure and people

An interview with Cody Goodermote who works on IT at Robinhood.

What do you ACTUALLY do?

I’m focused on scaling Robinhood’s infrastructure and people, as we work to democratize America’s financial system. Since joining, I’ve helped build our two new offices, and onboard over 120 new employees. Some days I’m deeply focused on specific projects, and on other days I’m on the front lines fixing end-user issues.

What types of devices do you support?

Pretty much everything including MacBooks, iPads, Ubiquiti networking gear, HP printers, A/V and sometimes even the HVAC system. 🎉

What’s your favorite piece of tech?

I couldn’t live without my iPhone X, but I also love my AirPods because they enable a seamless audio connection on all my Apple devices. Music really increases my productivity!

What tools or apps are most important to your job?

Slack is so integral to communication at Robinhood. We also really love BetterCloud.

Do you prefer hands-on, or troubleshooting from afar?

I’m a people person, so I love working with people face-to-face.

Favorite thing about your IT environment?

We’re fast-moving and collaborative. I love working with the legal, finance, office, and people ops teams — they help us scale faster. We work with the best technology(most of them are on ITKit), and we’re also empowered to try new tools or services that can improve our efficiency and workflows.

Thing you’d most like to change about it?

I wish we were using Spoke!

What’s on your desk?

(1) Holstee Manifesto Card
(1) 15” MacBook Pro
(2) Lenovo P27u USB-C monitors
(1) Space Grey Apple Magic Trackpad
(1) Space Grey Apple Magic Keyboard
(1) mStand Rain
(1) “Have you tried turning it on and off again.” IT Crowd Mug
(1) Bottle of Flyby Electrolyte solution (helps keep me hydrated)
(1) Bottle of MCT Oil
(1) Bottle of Trace Minerals
(1) Qi Wireless Charger for iPhone X
Various lightning and microUSB cables.

How did you start your career in IT?

When I graduated from college, I started my career as an IT Administrator at TheaterMania in New York City. I reported directly to the CTO, and the company had about 50 employees when I started. I had no idea what I was doing, but I gained a lot of experience from working at a smaller company that I might not have gotten at a larger, more established company.

What are the biggest misconceptions of your role, internally or externally?

One of the (funniest) misconceptions of people in IT is that we’re supposed to fix everything from standing desk motors to broken toilets. While we’re happy to fix anything we can, our time is better spent on big IT projects. I think another misconception is that we only work on a few things – but most people don’t see all the things we’re working on behind the scenes, and if we’re doing our job right, they shouldn’t see many of these projects.

What was your proudest professional moment?

I’ve helped companies scale fast and save money in the process. Saving hundreds of thousands of dollars annually by renegotiating contracts is a huge win for a team that usually spends a lot of money.

What are the biggest challenges in your work?

We’re very ambitious, so a lot of times the IT team is working on many different projects at the same time, all while troubleshooting issues and helping to scale the headcount.

Most cringeworthy request?

At a previous employer, someone requested a new MacBook because their dog spilled a beer on their computer, and it wouldn’t turn on anymore. It was their fourth new MacBook in less than a year. We stopped giving them new ones after that.

Do you stay hydrated at work?

Yes, see my knock-off Hydro Flask! But I also drink wayyy too much on-tap cold brew. :wow:


I started my career using the GUI, so I tend to lean towards that. But lately I’ve spent a lot more time using the CLI.

DIY or turnkey?

Having spent most of my career at fast-growing startups, we tend to lean towards turnkey since it enables us to scale faster. When companies hit 1,000+ employees, they tend to start embracing DIY a lot more often – this is usually when IT can hire dedicated staff to build internal tools and services.

Who would you love to see interviewed here?

Jordan Gould @ MongoDB.

Sarah McDowell @ Zocdoc.

Where can people follow you online?

@codygoodermote & LinkedIn.

Are you an existing atSpoke user?