atSpoke was built from the ground up to work in Slack for a seamless and natural experience that’s just like having a conversation. Our Slack integration is built for today’s digital-first workforce wherever they happen to be working, remotely or onsite. atSpoke for Slack improves accessibility for the entire organization, replacing the need for clunky ticket forms and unfamiliar, complicated processes with a tool that employees already know and love. Employees can direct message or @mention the atSpoke bot to create and edit requests, check for updates, and quickly get the answers they need ––without leaving Slack.
atSpoke for Slack Packs More Power for the Digital-First Workforce
Today, we’re excited to announce atSpoke Slack enhancements – read the press release here. Three new updates:
- Shortcuts: a new simple, visual way to file requests in atSpoke from anywhere in Slack, allowing users to file requests in any channel or DM.
- App home: a dynamic surface that is personalized to each user, offering a place within Slack where requesters can view their tickets and create new ones. For infrequent users, this is a simpler and more streamlined experience as they don’t need to remember a slash command or chat with the bot.
- Granular permissions: updates to the atSpoke install flow to make it simpler and clearer for admins to understand what permissions atSpoke is requesting, and what it means for their company.
What's the secret to scaling IT support *and* achieving service desk ROI when your company is undergoing 2X+ growth? Read the @rootinsuranceco story.
— atSpoke (@atSpoke) September 24, 2020
Shortcuts
Shortcuts are simple, visual ways to take action with atSpoke from anywhere in Slack. Users can quickly access shortcuts in the lightning bolt icon next to the message input field. Easily and quickly file a new request in atSpoke, fill out questions and edit details at any time from Slack or the atSpoke app.
For our power users who love slash commands, they’re here to stay! Similar to shortcuts you can file new requests and fill out questions
- /spoke kicks off the same path as our Action (search, with the option to file a request)
- /spoke file is a super fast direct path to filing a request. When you know you need a colleague to help, use this command to bypass a KB search and immediately create a request. atSpoke’s AI will still handle team routing, user assignment and request type search.
We know slash commands can unlock a ton of productivity in Slack. However, we’ve noticed only a fraction of our users actually discover this magic. While slash commands continue to enable experienced users to engage with atSpoke, our shortcuts are more discoverable and intuitive.
App Home
The home tab is the default place for users to learn how to use atSpoke without leaving Slack. Navigate to the atSpoke home to view your Inbox, create new requests, browse resources and change request details. This dynamic dashboard reduces context switching and displays the most critical information all in one place so work flows seamlessly.
Granular Permissions
For organizations that operate under the principle of least privilege, we’ve updated our granular permissions to only request the minimum information needed for atSpoke to function and nothing more. We’ve reduced scopes to pick and choose the information atSpoke actually accesses, which makes the OAuth page simpler and less intimidating for admins.
atSpoke Slack-ers FTW
At atSpoke, we believe in building technology around people, rather than forcing people to adapt to technologies. That means our work is never done when it comes to continuous improvements. In the words of atSpoke CEO Jay Srinivasan:
Read our press announcement with Slack here.
