Shortcuts are simple, visual ways to take action with atSpoke from anywhere in Slack. Users can quickly access shortcuts in the lightning bolt icon next to the message input field. Easily and quickly file a new request in atSpoke, fill out questions and edit details at any time from Slack or the atSpoke app.
For our power users who love slash commands, they’re here to stay! Similar to shortcuts you can file new requests and fill out questions
- /spoke kicks off the same path as our Action (search, with the option to file a request)
- /spoke file is a super fast direct path to filing a request. When you know you need a colleague to help, use this command to bypass a KB search and immediately create a request. atSpoke’s AI will still handle team routing, user assignment and request type search.
We know slash commands can unlock a ton of productivity in Slack. However, we’ve noticed only a fraction of our users actually discover this magic. While slash commands continue to enable experienced users to engage with atSpoke, our shortcuts are more discoverable and intuitive.
The home tab is the default place for users to learn how to use atSpoke without leaving Slack. Navigate to the atSpoke home to view your Inbox, create new requests, browse resources and change request details. This dynamic dashboard reduces context switching and displays the most critical information all in one place so work flows seamlessly.