Knowledge Management

Recent post

New: Monitor agent performance with Satisfaction Ratings

Tanya Butani in Modern Workplace Operations Analytics Service Desk

Virtually every product has some type of structured rating scale; apps, restaurants, hotels, movies and......

4 key benefits of adding AI to your knowledge management program

Jessica Greene in Knowledge Management

Why knowledge search is broken, and how to fix it

Rajhans Samdani in Knowledge Management

Marie Kondo your knowledge

Jay Srinivasan in Knowledge Management

Using AI to knock down knowledge silos and increase productivity

Jay Srinivasan in Knowledge Management

No one’s using your Google Drive knowledge base? Read this.

Jay Srinivasan in Knowledge Management

What is knowledge management, and why is it important?

Jessica Greene in Knowledge Management