Replace traditional ticketing with the only service desk that’s built from the ground up with a native Slack experience and end-to-end machine learning.
Get rich, conversational ticketing that leverages all of Slack’s features for a fast and fluid experience that can’t be replicated with an add-on.
Help employees to help themselves and save agents time. Advanced machine learning answers questions and automates repetitive agent tasks.
Standardize and automate multi-step workflows across tools and teams. Trigger actions in other tools from within Slack and tickets, and seamlessly collaborate across teams.
Engineered with everything teams need to manage, track, and resolve employees requests efficiently, with the modern ease-of-use we all expect.
Get rich, conversational ticketing that leverages all of Slack’s features for a fast and fluid experience that can’t be replicated with an add-on.
Help employees to help themselves and save agents time. Advanced machine learning answers questions and automates repetitive agent tasks.
Standardize and automate multi-step workflows across tools and teams. Trigger actions in other tools from within Slack and tickets, and seamlessly collaborate across teams.
Engineered with everything teams need to manage, track, and resolve employees requests efficiently, with the modern ease-of-use we all expect.
“I did a 15-minute presentation in an all-hands meeting and showed them what you could do in Slack to get immediate answers. That was the epiphany moment. It kind of wowed everyone. After that, I sent everyone invites and got 95% of people signed up immediately.”
Ryan Donnon, Director of IT, First Round Capital
“atSpoke's 42% deflection rate of inbound requests has allowed Mapbox teams supporting internal customers to focus more on long-term value added priorities. For our employees spread around the globe, they can get answers to the IT, benefits, or security questions they need right away, even if there's no one awake in their same time zone.
Brian Chui, Head of Information Technology, Mapbox
"What I really needed was a connected IT solution that brings together all our applications and enables my team to work efficiently while delivering excellent employee service. A game-changer for us is atSpoke... We can perform actions in other systems without ever leaving the ticket. I’ve never heard of a ticketing system that does this before.”
Kyle Hoffman, Head of IT, Sendoso
"atSpoke empowers our IT team to move faster on requests and accomplish stats that are above the industry standard: five-minute median response time and two-hour resolution time."
Jon Le, Head of Technical Operations, Policygenius
Experience a polished UI that’s fast and familiar with keyboard shortcuts, single pane experiences, and @mentions
Increase team and employee adoption rates, with an average of 7+ teams per company using atSpoke
Organize and sync all your fragmented knowledge resources and surface the right content based on who’s asking
Go beyond basic data with unique AI-driven insights on workplace trends, team performance, and opportunities for automation
“...legacy ticketing systems become a burden. Since launching atSpoke, we’ve developed such a high level of Customer Service here in the IT department, that our standard is set much higher than many other applications would allow us to give.”
“atSpoke automatically triages 96% of service tickets to the right team while giving the user visibility of who will be helping them, without any manual work by the agent.”
“atSpoke worked flawlessly from the beginning and no training was needed for employees – they just ‘got it’ and we saw responses back like ‘love this”
“It’s really easy to roll out atSpoke to other teams so that anyone can provide support to their internal customers without the headaches of a long training or building out complicated workflows”
“When I think of atSpoke, I think of simplicity. It cuts out all the fat of what’s not necessary and doesn’t overcomplicate things. It’s very streamlined and efficient. ”
atSpoke scales to handle millions of tickets per year while maintaining the security, compliance, and data privacy standards that safeguard our customers in every aspect of what we do.
