Unlock your dispersed workforce’s productivity with the only service desk built from the ground up to work in Slack with AI weaved end-to-end.
Immediately answer 40% of requests automatically with one knowledge base across fragmented resources
Take full advantage of rich chat ticketing—employees’ make requests and get updates in Slack.
Automatically track omnichannel requests and know who’s on point, and real-time ticket status.
Agents resolve tickets faster with automated routing and an integrated app to get more done in one place.
Immediately answer 40% of requests automatically with one knowledge base across fragmented resources
Take full advantage of rich chat ticketing—employees’ make requests and get updates in Slack.
Automatically track omnichannel requests and know who’s on point, and real-time ticket status.
Agents resolve tickets faster with automated routing and an integrated app to get more done in one place.
A complete service desk solution to deliver better internal support faster, at scale.
“atSpoke worked flawlessly from the beginning and no training was needed for employees – they just ‘got it’ and we saw responses back like ‘love this”
“atSpoke automatically triages 96% of service tickets to the right team while giving the user visibility of who will be helping them, without any manual work by the agent.”
“It’s really easy to roll out atSpoke to other teams so that anyone can provide support to their internal customers without the headaches of a long training or building out complicated workflows”
“...legacy ticketing systems become a burden. Since launching atSpoke, we’ve developed such a high level of Customer Service here in the IT department, that our standard is set much higher than many other applications would allow us to give.”
Better internal support is done fast in atSpoke, the service desk command center for modern enterprises. Where atSpoke is your complete ticketing solution or elevates your existing ITSM system with automation and chat, agents get more done from within tickets and users get what they need when they need it.
Learn moreof tickets auto-resolved
auto-triaged to the right team
auto-classification accuracy
